Clinical Specialist

We are recruiting to fill the position below:

Job Title: Clinical Specialist / Training & Education Coordinator

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Summary

• The role serves as the clinical expert supporting dentists, specialists, hygienists, and practice teams through education, product demonstrations, customer onboarding, workflow implementation, and key opinion leader (KOL) engagement.
• The Clinical Specialist bridges the gap between clinical excellence and commercial success by helping customers confidently integrate ODE's solutions into their daily clinical workflows while supporting the sales team with technical and clinical expertise.
• The Clinical Specialist is responsible for driving clinical adoption, product education, and customer success across ODE's clinical portfolio.

Key Responsibilities
Clinical Education & Training:

• Ensure customers achieve competency in using ODE products and workflows.
• Conduct product demonstrations, hands-on workshops, webinars, and continuing education programmes.
• Develop training materials, clinical guides, presentations, and educational resources.
• Coordinate customer onboarding and clinical implementation following product purchase.
• Develop and deliver clinical training programmes for dentists, specialists, hygienists, and practice staff.

Clinical Support:

• Provide chairside and clinical support during product implementation where required.
• Support clinicians with product selection, workflow integration, and clinical application.
• Respond to clinical enquiries and provide evidence-based recommendations.
• Escalate technical or product-related issues to suppliers when necessary.
• Support troubleshooting during product adoption.

Customer Success:

• Monitor customer adoption and utilisation of products.
• Identify opportunities to improve customer experience and workflow adoption.
• Lead customer onboarding for new clinical accounts.
• Support customer retention through continuous engagement.
• Conduct post-training follow-up visits to reinforce learning.

Product Demonstrations:

• Deliver clinical product demonstrations before and after sales.
• Support Territory Managers during customer presentations.
• Present clinical evidence supporting product use.
• Demonstrate products at conferences, exhibitions, workshops, and customer meetings.

Sales Support:

• Support key account development through ongoing education.
• Assist in converting clinical interest into product adoption.
• Accompany Territory Managers on customer visits where clinical expertise is required.
• Help identify clinical opportunities within customer accounts.
• Provide clinical support during the sales process.

Key Opinion Leader (KOL) Development:

• Coordinate KOL educational activities.
• Build strong relationships with universities, teaching hospitals, and professional associations.
• Identify and develop local clinical champions.
• Assist suppliers in developing local education initiatives.
• Support clinical speaker programmes.

Qualifications

• Bachelor of Dental Surgery (BDS) or equivalent dental qualification.
• Additional certifications in dental education or clinical training are an advantage.
• Current practising licence with the Medical and Dental Council of Nigeria (MDCN).

Experience

• Experience delivering presentations or professional education programmes.
• Experience in restorative dentistry, preventive dentistry, orthodontics, periodontology, or implant dentistry is desirable.
• 3–5 years' post-qualification clinical experience.
• Previous experience in clinical education, product training, or dental industry roles is an added advantage.