Client Relations Officer Job

Pem Security Guard Network Limited is a fully licensed & insured security company with years of experience in the industry with a mission to provide top-notch security services to our clients, such that their expectation are met and exceeded, while being spotless & professional at it.

We are recruiting to fill the position below:

Job Position: Client Relations Officer

Job Location: Umuahia, Abia
Employment Type: Full-time

Job Summary

• We are seeking a dedicated and proactive Client Relation Officer to join our dynamic team in the Security and Investigations industry.
• This role is crucial in building and maintaining strong, long-lasting relationships with our clients by understanding their needs and ensuring their satisfaction with our services.
• The ideal candidate will serve as the main point of contact between clients and our company, facilitating communication and fostering trust.
• You will be responsible for managing client inquiries, resolving issues promptly, and providing detailed information on our security and investigation solutions.
• This position requires excellent interpersonal skills, a keen attention to detail, and the ability to work collaboratively with different departments to ensure that client expectations are consistently met or exceeded.
• As a Client Relation Officer, you will also contribute valuable feedback to help improve our service offerings and support business growth.
• If you are passionate about client service and interested in a role that combines customer relationship management with the fast-paced environment of security and investigations, we encourage you to apply and become part of our committed team.

Responsibilities

• Act as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
• Develop and maintain strong relationships with new and existing clients to ensure high levels of client satisfaction.
• Coordinate with internal teams such as security operations and investigation units to fulfill client requirements effectively.
• Provide accurate and detailed information about our security and investigation services to clients.
• Assist in preparing client proposals, presentations, and reports to support business development efforts.
• Monitor client accounts and follow up to ensure issues are resolved and services meet client expectations.
• Gather client feedback to identify areas for service improvement and report insights to management.

Requirements

• Bachelor’s Degree or HND in Business Administration, Security Management, or related field preferred.
• Proven experience in client relations, customer service, or account management, ideally within the security or investigations sector.
• Exceptional communication and interpersonal skills with the ability to build rapport quickly.
• Strong problem-solving skills and the ability to manage conflicts constructively.
• Ability to handle multiple clients and projects simultaneously while maintaining attention to detail.
• Proficiency in using CRM software and Microsoft Office suite.
• High level of discretion and professionalism when dealing with sensitive client information.

Method of Application
Interested and qualified candidates should forward their Resume to: [email protected] using the Job Position and Location as the subject of the mail.