CIPM HR Leadership Academy Officer

We are recruiting to fill the position below:

Job Title: CIPM HR Leadership Academy Officer

Location: Lagos
Grade Level: Officer

Job Duties / Responsibilities and Accountabilities
Internally Relates with:

• Membership;
• Finance; ICT;
• Academy Manager;
• Marketing/Communications, Research;
• Professional Standards & Practice;
• Academy Director,
• Learning & Consultancy Unit;
• Other relevant CIPM units.

Externally Relates with

• CIPM members; faculty; facilitators, assessors;
• General public.
• Corporate clients;
• Learners;
• Public sector institutions; academic partners;
• Delivery partners; portal/LMS vendors;

Principal Accountabilities and Responsibilities
Programme Administration and Calendar Support:

• Provide administrative support for meetings, stakeholder sessions, faculty briefings and internal Academy review sessions.
• Maintain the Academy programme calendar covering open programmes, specialist certifications, workshops, short courses, bootcamps, communities of practice, global learning activities and organisation-focused engagements.
• Prepare and maintain programme folders, templates, registers, checklists, facilitator packs, learner packs and post-programme documentation.
• Support programme scheduling, venue booking, virtual classroom setup, facilitator availability
• checks, participant lists, attendance registers and programme materials.

Learner Support and Communication:

• Respond to learner enquiries or escalate them appropriately within agreed service timelines.
• Support alumni/community engagement activities, reminders, surveys and learner experience improvement actions.
• Maintain accurate participant records, contact lists, payment status updates, completion records, feedback forms and certificate documentation.
• Support participant registration, onboarding, pre-programme communication, joining instructions, learning materials distribution, attendance tracking and post-programme follow-up.

Portal, LMS and Digital Learning Support:

• Assist with learner enrolment, course uploads, session links, access checks, digital learning records, virtual attendance tracking and LMS helpdesk support.
• Support user acceptance testing, course content verification, assessment access checks and learner data extraction for reporting.
• Ensure digital learning documentation is properly named, stored and backed up in line with Academy and CIPM requirements.
• Log portal/LMS issues, track resolution status and provide updates to the Manager, ICT and vendors.

Certification and Assessment Support:

• Ensure assessment materials and candidate records are handled confidentially and in accordance with approved protocols.
• Support candidate registration, eligibility documentation, assessment schedules, examination logistics, assessor communication, results collation and certificate processing documentation.
• Assist in preparing certification status reports for the Manager and Academy Director.
• Maintain certification registers covering applicants, admitted candidates, programme attendance, assessment status, completion status and certificate issuance support.

Logistics and Delivery Support:

• Coordinate programme logistics including venues, refreshments, room setup, teaching aids, online links, faculty support, attendance sheets, name tags, materials and feedback forms.
• Provide on-site and online support during programme delivery, including participant registration, attendance monitoring, faculty assistance and issue escalation.
• Confirm readiness before each programme using approved checklists and escalate gaps promptly.
• Support post-programme closure activities, including materials retrieval, feedback collation, documentation and communication with participants.

Data, Records and Reporting:

• Assist with revenue and payment follow-up records in collaboration with the Manager and Finance.
• Prepare draft programme summaries, feedback summaries, attendance reports and documentation trackers as required.
• Maintain complete, accurate and up-to-date records of enquiries, leads, registrations, payments, attendance, feedback, completion, certification and partner/faculty information.
• Support weekly, monthly, management and Board reporting by collating data, preparing summaries and maintaining evidence folders.

Faculty, Partner and Vendor Support:

• Support communication with facilitators, assessors, delivery partners, consultants, vendors and
• institutional stakeholders as directed by the Manager.
• Assist with faculty onboarding documentation, profiles, session briefs, delivery schedules, evaluation results and payment documentation.
• Track partner/vendor deliverables, deadlines, required materials and unresolved issues for escalation.

Quality Assurance, Compliance and Confidentiality

• certification and learner records.
• Support continuous improvement by documenting learner complaints, operational issues, feedback trends and agreed corrective actions
• Check programme files for completeness, accuracy and audit readiness.
• Use approved Academy templates, checklists and documentation standards for all programme,
• Protect learner, member, faculty and partner data in line with CIPM policies, NDPA/NDPR, GDPR where applicable, and internal confidentiality requirements.

Key Performance Indicators
Knowledge, Technical Skills and Attitudes:
Knowledge:

• Programme administration, learner services and training logistics.
• LMS/portal support, digital records and virtual learning administration.
• Basic knowledge of CIPM, the HR profession and the Academy’s programme clusters.
• Certification records, assessment logistics and document control.
• Data protection, confidentiality and records management requirements.

Technical and Functional Skills:

• Event logistics, scheduling, minute-taking and stakeholder follow-up.
• Relevant Regulations
• LMS/portal use, Microsoft Office, spreadsheets, data entry and document management.
• Programme coordination and administrative support.
• Attendance tracking, feedback collation and basic reporting.
• Institute Knowledge
• Learner communication and customer service.
• Good business writing and presentation support skills.

Behavioural Competencies:

• Reliability, follow-through and deadline discipline.
• Confidentiality and professional conduct.
• Accuracy and attention to detail.
• Responsiveness and service orientation.
• Problem-solving and continuous improvement mindset.
• Teamwork and willingness to escalate issues early.

Requirements
Experience:

• Must have 3-5 years’ experience in programme administration, learning operations, professional education support, training coordination, learner services, LMS support, customer service or administrative coordination.
• Ability to work with multiple stakeholders, maintain accurate records, support programme logistics and prepare timely reports is essential.
• Experience supporting training programmes, certification programmes, workshops, events, digital learning platforms, participant records or professional body operations will be an advantage.

Education and Professional Qualification:

• Membership of CIPM will be an advantage and may be required within an agreed period after appointment
• Master’s Degree, relevant professional qualification or certification in HR, learning and development, education technology, project management or customer experience will be an advantage.
• Bachelor’s Degree in Human Resource Management, Business Administration, Education, Management, Social Sciences or a related field.

Experience:

• Experience supporting training programmes, certification programmes, workshops, events, digital learning platforms, participant records or professional body operations will be an advantage.
• Must have 3-5 years’ experience in programme administration, learning operations, professional education support, training coordination, learner services, LMS support, customer service or administrative coordination.
• Ability to work with multiple stakeholders, maintain accurate records, support programme logistics and prepare timely reports is essential.

Other Requirements:

• Proficient in the use: Computer Literate: Excel, Word, Outlook and PowerPoint.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note

• Equal Opportunity Employer: Applications are encouraged from suitable candidates, irrespective of physical ability/disability, gender, color, tribe, race, religion, marital status, pregnancy, or other protected statuses.
• Shortlisting: Only shortlisted candidates will be contacted.