Account Manager, EMEA

???? Description

• Plan and coordinate post-implementation tasks across the CS lifecycle.
• Run regular customer check-ins (monthly/quarterly/annually) to align goals and performance.
• Proactively monitor account health, document key interactions and actions to improve it.
• Keep CRM and internal systems accurate; provide regular status updates to stakeholders.
• Share customer insights, feedback and risks with cross-functional teams to drive improvements.
• Continue to develop post-implementation playbooks, best practices and support processes.

???? Requirements

• Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS.
• Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred).
• Experience working with complex software products.
• Strong project management skills and ability to juggle multiple customers.
• Excellent communication and stakeholder management skills.
• A problem-solving mindset and curiosity about how customers work.

???? Benefits

• High-impact role in a product-led, fast-growing company expanding internationally.
• Close partnership with customers who deeply care about what we build.
• Supportive, outcome-driven team with plenty of autonomy.

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