Telemarketer Team Lead Job

Firstfruit Housing Limited is a real estate development and investment company with focus on excellent customer services and innovations driven by our young, exceptional and visionary team.

We are committed to solving housing needs, excellent infrastructures and providing good investment opportunities that will guarantee return on investment for our clientele. We are building a happy community of home owners and real estate investors through partnerships, project locations, sustainable industry approach and excellent clientele satisfaction.

Job Location: Jabi, Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Lead, supervise, and motivate the telemarketing team to meet and exceed daily, weekly, and monthly targets
• Assign tasks, set performance goals, and monitor team productivity
• Train, coach, and mentor telemarketers on sales techniques, customer engagement, and product knowledge
• Monitor calls to ensure quality standards, compliance, and professionalism
• Handle escalated customer complaints and complex inquiries
• Prepare daily/weekly/monthly performance reports for management
• Track KPIs such as conversion rates, call volumes, and revenue targets
• Develop scripts and improve calling strategies for better results
• Conduct regular team meetings and performance reviews
• Collaborate with sales and marketing teams to align campaigns and objectives
• Ensure accurate documentation and CRM updates
• Recommend process improvements to increase efficiency and customer satisfaction

Qualifications / Requirements

• Bachelor's Degree in Marketing, Business Administration, Communications, or related field (or equivalent experience)
• 3-5 years of experience in telemarketing, call center, or sales roles
• Minimum of 1-2 years of supervisory or team lead experience.

Method of Application
Interested and qualified candidates should send their CV in PDF to: [email protected] using the Job Position as the subject of the email.