Supply-Chain Admin

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence. In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

We are recruiting to fill the position below:

Job Title: Supply-Chain Admin / Customer Service Desk Officer I

Location: Maiduguri, Borno
Employment Type: Full-time
Reports to (role): Logistics Site Manager

Purpose

• Supply Chain / Customer Service Desk Officer 1 ensures that requests are handled efficiently and effectively to meet needs in the field. S/he also makes information about potential or firm orders available to other logistics staff and those requesting services.

Accountabilities & Functional Responsibilities

• Ensure the correct item codes are used, if needed, change the codes and inform the customer
  Forwards, when necessary, SR to WHS or other Logistics source and follows up until the arrival of the shipment.
• Manage orders and requests until all lines of an order are fully dispatched and confirmed delivered.
• Maintain SRs in the staging process until sourcing and lead times are confirmed for all items. This also applies to validated Field Requisition Orders. Timely follow-up is conducted to ensure all staged SRs are fully populated and ready for processing
• SC/CSD to treat all internal Request (IR) and get approvals before forwarding to Purchaser for onward processing
• Reports to logistician daily on any problems that occurred, claims and unusual requests concerning open orders without delay
• Manages the scheduled pick date, the promised delivery date according to the sourcing (local / regional purchase, WH delivery or upstream supply).
• The SC/CSD responsible for its AOR (MIU Branch Plant) and will then ensure that all info relevant to SR should be sent and received through STM and duly filed. This includes correspondence with all stakeholders.
• Follow up on incoming upstream orders to determine the lead time and date of arrival for better clarity to customers.
• Ensures JDE Orders Follow up table has accurate information and acts with other units to maintain the accuracy
• Treat orders based on the organization chart flow and treat internal requests as per threshold.
• Treat orders based on the organization chart flow and treat internal requests as per threshold.
• Provide requesters regularly with updated information regarding the status of their orders.
• Meet with the corresponding purchaser to clarify the sourcing of the items and item codes to be used in the order
• Establishes and maintains the documentation process for tracking and monitoring for each SR. Updates and closes files
• Systematically review SRs for accuracy, in communication with the customer, before submitting for approval
• Manage orders and requests until all lines of an order are fully dispatched and confirmed delivered.
• Receive, upload & works on and attribute Supply Requests (SR) in JDE ERP and other requests received in Service and task management database (STM).

Certifications / Education Required

• Good command of spoken and written English and the local working language.
• Typically, three to five (3 - 5) years’ overall professional experience.
• Good knowledge of supply chain processes.
• Three (3) years’ previous experience in administration or in a supply chain/logistics department
• Computer literacy; good knowledge of Microsoft Office.
• University degree or technical degree with equivalent experience in logistics, administration or equivalent.
• Knowledge of enterprise resource planning software an asset.

Desired profile and skills:

• Strongly motivated by humanitarian work

Our values:

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values.

People management responsibilities

• No

Relationships:

• Internally, interacts with staff in all logistics units, units that use logistics services and the Finance and Administration Division.
• No external relationships.

What we offer

• In-house training opportunities for personal development.
• The opportunity to join an ICRC talent pool, be considered for future assignments elsewhere, and experience different contexts, fields, and challenges.
• A full-time, fixed-term contract. (1 year, renewable)
• Competitive employment package with medical insurance and ICRC pension plan.
• Rewarding work in a humanitarian and multicultural environment.