Remote Garnishment Specialist I

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Summary

The Garnishment Specialist I is responsible for ensuring our customers’ employees have accurate and timely wage garnishment payments. This position is responsible to ensure the process automation is successful, and when necessary resolve processing automation failures. Requires the ability to work within established service level deadlines, multi-task, analyze legal orders, work efficiently and accurately. You will engage in low frequency of regular telephone interactions with garnishment agencies. Strong attention to detail and excellent analytical skills are necessary.

Responsibilities

• Responsible for review and set-up for all garnishment orders including preparation of orders and correspondence for scanning.
• Maintain garnishment rules in payroll system including research and testing with Sr. Payroll Systems Support Specialist to determine proper withholding from employee wages according to state rules and garnishment type.
• Write, review and process reports to automate answer letters and interrogatory responses.
• Maintain garnishment screens by entering applicable start and stop dates for each order in a timely manner according to information contained within order and applicable deadlines.
• Answer and resolve payroll and garnishment questions to provide accurate information in a timely and concise manner to courts, agencies, and employees.
• Interact with various departments within and outside the company to answer questions and resolve issues (external contacts include check collection agencies, courts, lawyers)
• Process lump sum payments and interact with agencies to determine amount to be withheld for quarterly and annual bonus payments and all other lump sum payments.
• lWork on special projects as assigned including account reconciliations, accruals and journal entries as well as cross train with other team members.

Competencies

• Troubleshooting & Analysis Skills
• Project Management Skills
• Probing & Problem Solving Skills
• Strong Interpersonal Skills
• Process Oriented
• Polished communicator with the ability to speak using appropriate vocabulary and grammar to obtain information, explain procedures, and persuade others to accept or adapt to new processes
• Ability to maintain professionalism in the face of resistance from customers
• Team player
• Customer service driven
• Superior organizational skills

Required

• General knowledge of payroll functions and processing, including bookkeeping, payroll tax, fringe benefits and garnishments
• Proficient use of PC spreadsheet applications

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.