Public Area Attendant

Location: Aba, Abia State
Reports to: Housekeeping Supervisor

Main Function

• The Public Area Attendant maintains the cleanliness and presentation of all public and back-ofhouse areas of the hotel, including the lobby, corridors, restrooms, and offices, ensuring a consistently pristine environment for guests and staff.

Role Responsibilities
Public Area Cleaning & Maintenance:

• Maintain spotless entrances, driveways, drop-off points, porte-cochère, and outdoor guest areas.
• Ensure all public areas are continuously monitored and cleaned throughout the day.
• Perform scheduled deep cleaning of assigned areas.
• Clean and maintain all public areas including the hotel lobby, reception, lounges, waiting areas, corridors, elevators, staircases, guest hallways, meeting rooms, banquet halls, restaurants, bars, spa, gym, business centre, public restrooms, and other common areas.
• Sweep, mop, vacuum, dust, and polish floors, walls, furniture, fixtures, fittings, mirrors, glass panels, doors, and decorative items.
• Remove fingerprints, stains, smudges, and marks from glass, mirrors, stainless steel, and polished surfaces.
• Ensure all areas consistently meet superior luxury hospitality standards.

Public Restroom Maintenance:

• Report plumbing defects, blocked drains, leaking taps, and faulty fittings immediately.
• Clean and sanitize all public restrooms regularly throughout the day.
• Clean mirrors, sinks, countertops, toilets, urinals, partitions, and floors.
• Ensure washrooms remain dry, odour-free, hygienic, and fully functional.
• Conduct routine inspections to ensure public washrooms remain guest-ready at all times.
• Replenish toilet tissue, paper towels, hand soap, hand sanitizers, air fresheners, and other washroom consumables.

Floor Care & Surface Maintenance:

• Polish marble, granite, wooden, terrazzo, and tiled floors to maintain their appearance.
• Operate floor-cleaning equipment safely and efficiently.
• Ensure floors remain clean, dry, and free from slip hazards.
• Remove stains from carpets, upholstery, and flooring promptly.
• Shampoo carpets, rugs, and upholstered furniture as scheduled.
• Sweep, vacuum, mop, scrub, polish, and buff floors using approved equipment and procedures.

Waste Management & Environmental Cleanliness:

• Segregate waste in accordance with the hotel's environmental and recycling policies.
• Support the hotel's waste reduction and recycling initiatives.
• Empty waste bins and replace waste liners in all assigned areas.
• Remove refuse promptly from guest and staff areas.
• Maintain clean refuse collection and disposal points.
• Report overflowing waste bins or sanitation concerns immediately.

Guest Service & Hospitality:

• Respond promptly to guest requests relating to housekeeping services.
• Ensure guest comfort is never disrupted during cleaning activities.
• Report guest complaints or service concerns immediately to the Housekeeping Supervisor.
• Provide directions to guests within the hotel where required.
• Maintain professionalism, courtesy, and confidentiality at all times.
• Greet guests courteously and offer assistance whenever appropriate.

Event & Function Support:

• Ensure event venues remain clean throughout meetings, conferences, weddings, and special events.
• Support post-event cleaning and restoration of venues.
• Assist in preparing banquet halls, conference rooms, meeting rooms, and event spaces before, during, and after functions.
• Ensure all public event spaces are restored promptly after use.
• Coordinate with the Banquet and Events teams to maintain cleanliness during functions.

Housekeeping Equipment & Supplies Management:

• Operate housekeeping machinery and cleaning equipment safely and efficiently.
• Store cleaning chemicals safely in designated storage areas.
• Report damaged equipment and supply shortages immediately.
• Ensure adequate stock of cleaning chemicals, consumables, and supplies.
• Maintain housekeeping trolleys and cleaning equipment in good condition.
• Prevent wastage of cleaning materials and operational supplies.

Maintenance Reporting:

• Follow up on reported maintenance issues where necessary.
• Report faulty lighting, damaged furniture, broken fittings, leaking pipes, blocked drains, defective air conditioners, damaged ceilings, broken tiles, faulty elevators, and other maintenance concerns.
• Conduct routine inspections of assigned areas for maintenance defects.
• Ensure hazards affecting guest safety are reported immediately.

Health, Safety & Hygiene:

• Ensure floors remain free of slip hazards by placing caution signs during cleaning.
• Report accidents, unsafe conditions, and health hazards immediately.
• Ensure compliance with hotel sanitation, infection prevention, and housekeeping standards.
• Use Personal Protective Equipment (PPE) where required.
• Participate in emergency response and fire safety drills.
• Maintain excellent personal hygiene and professional grooming.
• Handle cleaning chemicals safely in accordance with safety guidelines.

Inventory & Asset Care:

• Conduct routine checks of assigned equipment.
• Maintain accountability for cleaning machines, mops, buckets, vacuum cleaners, polishers, and other equipment.
• Safeguard all housekeeping equipment, tools, and supplies assigned for daily operations.
• Ensure proper storage of housekeeping equipment after use.
• Report loss, theft, or damage of housekeeping assets immediately.

Reporting & Documentation:

• Report completed cleaning assignments to the Housekeeping Supervisor.
• Maintain accurate records of cleaning activities where required.
• Report unusual incidents, security concerns, damages, or lost-and-found items.
• Record maintenance defects and guest requests accurately.
• Complete daily cleaning schedules and assignment checklists.

Compliance & Continuous Improvement:

• Recommend improvements to cleaning procedures and operational efficiency.
• Comply with all hotel policies, Standard Operating Procedures (SOPs), health and safety regulations, and luxury hospitality standards.
• Support quality assurance initiatives and housekeeping inspections.
• Participate in departmental meetings, training programmes, and refresher courses.

Qualifications and Requirements
Education and Certifications:

• SSCE or equivalent.

Experience:

• Minimum of 1 year of cleaning/housekeeping experience, preferably in a hotel or hospitality setting.

Skills:
Technical Skills:

• Public area cleaning techniques
• Use of cleaning equipment and chemicals

Soft Skills:

• Attention to detail
• Reliability
• Physical stamina
• Professional appearance

How to Apply
Interested and qualified candidates should forward their CV and Cover Letter to: [email protected] using "Public Area Attendant_Aba" as the subject of mail.

Note: Only shortlisted candidates will be contacted.