Laundry Supervisor

We are recruiting to fill the position below:

Job Title: Laundry Supervisor

Location: Aba - Abia
Employment Type: Full-time

Job Description

• The Laundry Supervisor is expected to maintain exceptional turnaround times, minimize linen losses, extend linen lifespan, and ensure that guests and operational departments receive clean, well-maintained linen and garments promptly.
• The Laundry Supervisor is responsible for overseeing the daily operations of the hotel's laundry and linen services, ensuring that all guest garments, staff uniforms, hotel linen, towels, tablecloths, napkins, curtains, and other fabric items are processed efficiently, hygienically, and to the highest luxury hospitality standards.
• The role ensures the proper operation of laundry equipment, effective supervision of laundry personnel, inventory control of linen and uniforms, quality assurance, cost control, and compliance with health, safety, and environmental regulations.

Responsibilities
Laundry Operations Management:

• Ensure all laundry requests are completed within established turnaround times.
• Ensure proper handling of delicate fabrics and specialty garments.
• Monitor workflow to ensure timely processing and delivery of laundry items.
• Ensure efficient washing, drying, ironing, pressing, folding, packaging, and distribution of all hotel linen, guest laundry, staff uniforms, and other fabric items.
• Supervise and coordinate the daily operations of the hotel's laundry facility.
• Allocate daily work schedules and assignments to laundry personnel.
• Coordinate with Housekeeping, Food & Beverage, Spa, Gym, and other departments to meet operational linen requirements.

Guest Laundry Services:

• Ensure all guest laundry, dry cleaning, and pressing services are handled professionally and confidentially.
• Resolve guest complaints relating to laundry services promptly and professionally.
• Ensure guest laundry is returned clean, neatly pressed, and within the promised delivery time.
• Maintain accurate records of guest laundry transactions.
• Verify that guest instructions regarding washing, ironing, stain removal, and special garment care are followed accurately.

Linen & Uniform Management:

• Supervise the collection, sorting, counting, and distribution of hotel linen and staff uniforms.
• Monitor linen circulation between laundry, housekeeping, restaurants, banquet facilities, spa, gym, and other operational departments.
• Maintain accurate linen and uniform inventory records.
• Ensure proper storage and organization of clean linen.
• Ensure sufficient stock levels of clean linen and uniforms are maintained at all times.
• Monitor linen usage and recommend replacement of damaged or worn-out items.
• Coordinate the issuance and return of employee uniforms.

Quality Assurance:

• Inspect washed, pressed, and finished linen and garments before distribution.
• Ensure damaged or defective linen is identified and removed from circulation.
• Ensure all laundry items meet the hotel's quality standards.
• Maintain high standards of cleanliness, presentation, and fabric care.
• Conduct routine quality inspections and implement corrective actions where necessa
• Monitor stain removal processes and garment finishing quality.

Equipment & Facility Management:

• Monitor the availability of detergents, chemicals, and laundry supplies.
• Monitor the operation of washing machines, dryers, flatwork ironers, steam presses, drycleaning equipment, folding machines, and other laundry equipment.
• Report equipment faults and maintenance requirements promptly.
• Ensure the laundry facility remains clean, organized, and safe at all times.
• Ensure equipment is operated according to manufacturer guidelines.
• Coordinate preventive maintenance with the Engineering Department.

Inventory & Cost Control:

• Implement cost control measures to minimize wastage and unnecessary expenses.
• Prepare periodic inventory and cost reports for management.
• Conduct regular inventory counts of linen, uniforms, laundry chemicals, and consumables.
• Investigate linen shortages, losses, damage, and excessive replacement rates.
• Monitor utility consumption, including water, electricity, steam, and gas, and recommend efficiency improvements.
• Ensure proper handling and storage of laundry chemicals.
• Monitor consumption of detergents, chemicals, fabric softeners, stain removers, packaging materials, and other laundry supplies.

Health, Safety & Hygiene:

• Ensure compliance with environmental policies relating to waste disposal and chemical management.
• Report accidents, incidents, and unsafe conditions immediately.
• Ensure compliance with hotel hygiene standards, health regulations, and occupational safety requirements.
• Enforce the use of Personal Protective Equipment (PPE) by laundry staff.
• Promote safe lifting techniques and proper machine operation.
• Ensure proper handling, storage, and use of laundry chemicals.

Team Leadership & Staff Development:

• Monitor employee performance and provide coaching and feedback.
• Supervise, motivate, and coordinate the activities of laundry personnel.
• Ensure compliance with grooming, attendance, and disciplinary standards.
• Prepare duty rosters and work schedules.
• Foster teamwork, accountability, and continuous improvement within the laundry team.
• Conduct orientation and on-the-job training for new employees.

Coordination & Communication:

• Prepare daily, weekly, and monthly laundry performance reports.
• Coordinate linen requirements for conferences, banquets, weddings, and special events.
• Maintain records of guest laundry transactions, linen inventory, uniform issuance, equipment maintenance, and chemical consumption.
• Maintain daily laundry production records and operational logs.
• Liaise with the Executive Housekeeper, Housekeeping Supervisors, Restaurant Managers, Banquet Team, Spa, Gym, Engineering, and Procurement Departments.
• Prepare reports on linen losses, damages, repairs, and replacements.
• Communicate operational challenges and resource requirements to management.
• Ensure smooth coordination between laundry operations and other hotel departments. Reporting & Documentation
• Submit operational reports to the Executive Housekeeper.

Compliance & Continuous Improvement:

• Promote continuous improvement and operational excellence.
• Ensure compliance with hotel policies, Standard Operating Procedures (SOPs), and luxury hospitality standards.
• Recommend improvements to laundry processes, equipment utilization, and workflow efficiency.
• Support sustainability initiatives, including water conservation, energy efficiency, and environmentally friendly laundry practices.
• Participate in departmental audits and quality inspections.

Qualifications and Requirements
Education and Certifications:

• Candidates should possess a SSCE / OND in any field; certification in laundry / textile care is an advantage.

Experience:

• Minimum of 3 years' laundry operations experience, including some supervisory exposure, preferably in a hotel setting.

Skills:
Technical Skills:

• Inventory management.
• Laundry equipment operation
• Fabric care and stain treatment

Soft Skills:

• Time management
• Attention to detail
• Supervisory leadership
• Reliability.