Infratel Africa is a leading telecommunication infrastructure service provider in Nigeria and Sub-Saharan Africa. We provide RAN, backhaul and power as a service across Africa.
We are recruiting to fill the position below:
Job Position: Network Operations Center (NOC) Analyst
Job Location: Nigeria
Job Type: Full-Time
Job Summary
- The Entry-Level Network Operations Center (NOC) Analyst is responsible for monitoring the Company's network infrastructure and customer services to ensure optimal performance and maximum uptime.
- The role involves identifying, troubleshooting, escalating, and documenting network incidents while providing first-level technical support in a 24/7 operational environment.
- This position is ideal for candidates who are passionate about networking and telecommunications and are looking to build a career in Network Operations.
Key Responsibilities
- Monitor network devices, servers, transmission equipment, and service alarms using Network Monitoring Systems (NMS).
- Detect, analyze, troubleshoot, and escalate network faults to the appropriate technical teams.
- Monitor network availability, performance, and service quality.
- Open, update, and close incident tickets in accordance with established procedures.
- Ensure timely escalation of critical incidents to the relevant teams and management.
- Track incident resolution and provide regular updates until closure.
- Perform basic network troubleshooting for Layer 1 and Layer 2 issues.
- Monitor power systems, environmental alarms, and site availability where applicable.
- Prepare daily operational reports, shift reports, and incident summaries.
- Carry out proper shift handover by documenting ongoing incidents and outstanding issues.
- Support preventive maintenance activities and scheduled network maintenance windows.
- Maintain accurate operational records and documentation.
- Follow established Standard Operating Procedures (SOPs) and escalation matrices.
- Participate in continuous improvement initiatives to enhance network reliability.
- Comply with the Company's information security, health and safety, and operational policies.
Key Performance Indicators (KPIs)
- Network uptime achieved.
- Mean Time to Detect (MTTD).
- Mean Time to Escalate (MTTE).
- Mean Time to Restore (MTTR) (where applicable).
- Incident response time.
- Ticket closure accuracy.
- Quality of incident documentation.
- Shift handover quality.
- Compliance with SOPs and escalation procedures.
- Attendance and punctuality.
Qualifications
- Bachelor's Degree or Higher National Diploma (HND) in: Computer Science, Computer Engineering, Electrical/Electronic Engineering, Telecommunications Engineering, Information Technology or a related discipline.
Experience:
- 0–2 years of experience in a Network Operations Center, ISP, telecommunications company, or IT support environment.
- NYSC experience or internship in networking or technical support is an added advantage.
Technical Skills:
- Basic understanding of TCP/IP networking.
- Knowledge of LAN/WAN concepts.
- Familiarity with network devices such as routers, switches, and firewalls.
- Basic knowledge of fibre optics and wireless communication.
- Understanding of IP addressing and subnetting.
- Familiarity with Microsoft Windows and Linux operating systems.
- Basic understanding of network monitoring tools.
- Knowledge of ticketing systems is an advantage.
- Ability to interpret alarms and event logs.
- Basic Microsoft Office proficiency, particularly Excel and Word.
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
- High attention to detail.
- Ability to remain calm under pressure.
- Good teamwork and collaboration skills.
- Strong organizational and time management abilities.
- Willingness to learn and adapt quickly.
- Customer service orientation.
- Integrity and professionalism.
Working Conditions:
- Willingness to work a 24/7 rotating shift schedule, including weekends and public holidays.
- Ability to respond promptly to network incidents.
- Occasional travel to operational sites may be required.
Preferred Certifications (Advantage):
- Cisco Certified Network Associate (CCNA)
- CompTIA Network+
- Huawei HCIA
- MikroTik MTCNA
- ITIL Foundation
- NSE (Fortinet) Fundamentals
Salary Range
N100,000 - N150,000 / Month.
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Position as the subject of the email.
