Front Office Manager

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Maryland, Lagos
Employment Type: Full-time

Job Brief

• You will also coordinate all front desk activities, including calls, reservations and guests services.
• You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.
• We are looking for a Front office manager to manage our reception area.

Responsibilities

• Ensure proper mail distribution
• Train, supervise and support office staff, including receptionists, security guards and call center agents
• Monitor stock and order office supplies
• Troubleshoot emergencies
• Handle complaints and specific customers requests
• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure timely and accurate customer service
• Ensure company’s policies and security requirements are met.
• Schedule shifts

Requirements and skills

• Proficiency in English (oral and written)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Problem-solving skills.
• Proven work experience as a Front desk manager or Reception manager
• High School diploma; additional certification is a plus
• Good organizational and multitasking abilities
• Solid knowledge of MS Office, particularly Excel and Word
• Hands on experience with office machines (e.g. fax machines and printers)
• Excellent communication and people skills