Customer Insights, Product Analytics, QA & Impact Graduate Officer Job

Tongston is a multi-award-winning brand providing entrepreneurial education, media, enterprise & finance services for sustainable socio-economic development. T-World is Tongston's AI powered digital entrepreneurial thinking ecosystem providing integrated media, enterprise, finance and entrepreneurial education services to K-12 Students, HE Students, Entrepreneurs, Intrapreneurs and their institutions globally to become Valuable, Influential & Profitable. For more information, visit tongston.com

Overview

• Tongston is looking for a Customer Insights, Product Analytics, QA & Impact Graduate Officer to support our Data, Research & Economics team.
• This role helps us understand how users engage with T-World and Tongston’s products & services, so we can improve product quality, user experience, and impact across Enterprise, Media, Finance, and Entrepreneurial Education.
• You will work with multiple teams to turn raw data, feedback, and QA signals into useful insights and action.

Roles & Responsibilities
THINK (Support Conceptualisation & Design):

• Support definition of user journeys and simple analytics requirements across T-World widgets and Tongston programmes (e.g. engagement, retention, conversion, learning outcomes).
• Help define and document KPIs and measurement frameworks aligned to Tongston’s four pillars and VIP outcomes.
• Support impact and QA planning by designing & documenting what needs to be measured, how it will be validated, and how feedback should flow back into product design, development & improvements.
• Support ethical & strategy appropriate design by applying privacy and governance thinking to analytics collection.

CREATE (Support Implementation):

• Collect, organise, and clean analytics and feedback data from approved sources/systems (e.g. dashboards, logs, reports, forms etc.).
• Maintain analytics trackers, definitions, and repositories (for instance KPI dictionaries, QA logs, feedback registers, change-recommendation logs).
• Support creation of charts/tables and simple dashboards using templates (Excel/Sheets, PowerPoint/Slides, and Power BI tools where available).
• Support QA/feedback operations by helping track issues from user feedback to resolution status (for instance logging, categorising, and reporting trends).
• Produce reports & summaries that link user behaviour and feedback to product design, improvement development suggestions, under supervision.

SELL (Support Dissemination & Impact):

• Support preparation of analytics and impact outputs for internal updates, user and stakeholder materials (e.g. evidence packs, slide charts, data-story notes).
• Support teams (Media, Finance, Education, Strategy, Operations) by providing accurate metrics and referenced data & insights for media/info, investor relations, fundraising, and product & service enhancement, design & improvement.
• Keep analytics evidence well organised so it can be retrieved quickly when needed.
• Fulfil additional tasks as required by direct management.
• Fulfil additional tasks as required that are incidental to the above.

Knowledge, Skills & Attitude Requirements
Knowledge:

• Bachelor’s degree, Diploma, Post graduate Certificate (or equivalent) in Data/Analytics, Statistics, Economics is required.
• A supplementary or base background in Finance, Computer Science, Business, Social Sciences, or related fields is useful.
• At least 6 months Work Experience either working on personal projects, school projects, competition / hackathon, volunteering, internship, apprenticeship or a full time engagement is welcome.
• Understanding of basic analytics concepts (KPIs, funnels, retention, cohorts, dashboards) and how organisations use data for decisions.
• Awareness of impact measurement and QA concepts (for instance indicators, validation, feedback loops).
• Basic awareness of data privacy and governance (for instance NDPA/NDPR principles, GDPR awareness, confidentiality).
• Understanding of Tongston’s education, enterprise, media, finance pillars; T-World and entrepreneurial thinking model is an advantage. We encourage you to take some time to go through our website and third party platforms for more information.

Technical Skills:

• Strong spreadsheet and reporting skills (Excel/Google Sheets/Power BI): organising data, cleaning, formatting, calculations.
• Ability to build clear charts/tables and draft slide-ready summaries (PowerPoint/Google Slides).
• Ability to summarise trends and insights in clear writing.
• Strong analytical thinking, attention to detail, and ability to follow structured templates and processes.
• Ability to collaborate across teams and manage multiple small tasks reliably.

Soft Skills & Attitude:

• Strong analytical and problem-solving skills
• Clear communication and collaboration across teams
• Ability to prioritize, execute, and deliver with attention to detail
• Ownership mindset and comfort working in a fast-paced environment
• Strong alignment with Tongston’s mission, values, and culture.

What You’ll Get

• Salary: N100,000 - N120,000 per month.
• Monthly Professional Fee: A country-benchmarked monthly fee applies to this role. Select your country of residence when beginning your application to view the applicable amount and payment currency before submitting.
• A monthly Remote Productivity Support Package.
• A company-provided laptop and access to Tongston-funded platforms, software, licensed tools and other approved resources required to perform your role effectively.
• Pathway to full-time employment opportunity to secure additional benefits, including pension, HMO, statutory employee leave categories, promotion-based entitlements, and staff welfare benefits.
• Exposure to user journey and KPI design, analytics and feedback tracking, QA and impact measurement, dashboard and reporting support, and the conversion of data and user signals into practical insights for product and service improvement across Tongston’s four pillars.
• Team-based execution and support, including an overall project management structure, reporting to a line manager, and collaboration within a sprint-based team workflow with defined weekly deliverables.
• A structured learning and growth pathway supported through twice-yearly performance review, development and growth conversations (January & July). If you join after a review cycle, your first review will take place in the next review window. The review helps you document and communicate how you’ve grown, developed and demonstrated being Valuable, Influential & Profitable.
• Learning & Development Budget: Access an annual, country-adjusted budget for pre-approved learning and development initiatives aligned with your role, performance and development needs. The applicable amount is confirmed in your offer and provided in the relevant local currency.
• Up to 10 working days of approved paid time away from active delivery annually.
• Eligible for the Tongston Annual Personnel High Performance Award which comes with cash prizes and certificates you can include in your profile for future jobs.
• Professional Visibility: listed on Tongston’s website.
• Complimentary premium access to T-World, Tongston’s integrated digital platform.
• Eligibility for discretionary performance-based bonus/allocation
• Participation in Tongston Academy sessions (scheduled periodically):
  • Personal branding (includes CV/LinkedIn review)
  • Personal finance & investing
  • Sales, communication & networking
  • Business development & strategy
  • Project management, Cybersecurity awareness & Digital automation tools.

How to Indicate Interest for the Role

• Please provide information about yourself, upload your CV & portfolio where applicable, and answer some basic pre-screening questions that demonstrate how you meet the knowledge, skills and attitude requirements for the role, in line with the JD, no later than 31 August 2026.
• Applications will be reviewed on a rolling basis, so we strongly encourage early submission.
• Note: If you have any questions or clarifications, please write to us at [email protected] with [email protected] in copy. Please use the subject “IC Application for - [name of the role]” in directing any correspondences to us.