Customer Experience & Support Officer Job

ATRaS Mobility Ecosystem, Launched by P-GAT Industries is a landmark N300 billion transport modernization and green initiative to revolutionize regional logistics and transportation across Northeast Nigeria. Officially unveiled in mid-2026, the comprehensive platform drastically cuts commuting costs while modernizing the local economy.

We are recruiting to fill the position below:

Job Position: Customer Experience & Support Officer

Job Locations: Numan, Yola, Mubi, Adamawa

Role Summary

• Provide customer support, resolve service issues, document complaints, coordinate escalations, and help maintain a reliable and positive customer experience across ATRAS operations.

Minimum Requirements

• Diploma/ND or equivalent in Customer Service, Business Administration, Communications, Management, or a related field.
• Minimum of 5 years of relevant experience in customer service, support, service operations, or a related role.
• Excellent communication, listening, problem-solving, and conflict-resolution skills.
• Comfortable working with digital customer records and reporting systems.

Other Requirements:

• All applicants must be at least 18 years of age.
• All applicants must be ready and available to work in Adamawa State, Nigeria.
• All positions are full-time employment positions. Part-time or contract engagement may be considered on a case-by-case basis, subject to operational requirements and management approval.
• Applicants must provide accurate information and verifiable academic, professional, and employment records. Misrepresentation may lead to disqualification or termination of engagement.
• Applicants should demonstrate integrity, professionalism, reliability, teamwork, willingness to learn, and commitment to service delivery.
• Unless a role-specific requirement states otherwise, the minimum educational qualification for non-state-level positions is a Diploma/ND or equivalent relevant qualification.
• Applicants must possess the applicable current credentials (professional licences, registrations, or certifications) required to lawfully perform the role.

Employment Terms

• This postion is intended as full-time employment
• Part-time or contract-based engagement may be considered on a case-by-case basis where the role, operational need, and candidate profile justify such an arrangement.
• Successful candidates may be required to work across assigned operational locations within Adamawa State and to participate in field activities where applicable.
• Working hours, reporting lines, compensation, benefits, probation, leave, and other employment conditions will be communicated to shortlisted candidates during the selection and offer process.

Remuneration & Benefits

• We offer competitive remuneration commensurate with the responsibilities of the position, the candidate's qualifications, relevant experience, and applicable employment terms.
• Details of salary, benefits, and other applicable terms will be disclosed to shortlisted candidates during the selection and offer process.
• Employment Type: Full-time (part-time or contract-based engagement may be considered on a case-by-case basis, depending on the role and operational requirements).

Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using "ATRAS Recruitment - [Position] - [Preferred Location] " as the subject of the email.