Customer Experience Knowledge Management Associate

???? Description

• Own and edit internal/external knowledge base content
• Translate clinical knowledge into actionable KB articles with SMEs
• Drive AI-enabled searchability to help agents access info quickly
• Build knowledge architecture and scaling to support growth
• Capture feedback and improve KB quality
• Consolidate dispersed information into a unified KB

???? Requirements

• 3+ years in knowledge management; Zendesk Guide a plus
• Technical Writing & Editing: polish draft into professional articles
• 1-3 years clinical/biomedical product experience
• Data skillset: create, collect, interpret data for strategy
• Multimedia skills: video editing, HTML design, image annotation
• Systems Thinking: tagging, SEO, information hierarchy for findability

???? Benefits

• Healthcare, dental, mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off
• Equal opportunity employer
• ADA compliant; accommodations available

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