Customer Engagement & Design Team Lead Job

Elevare Human Solutions Limited is a Human Resource Consulting and Workforce Solutions company dedicated to helping organizations attract, manage, and retain top talent. We provide recruitment, HR advisory, employer branding, and workforce management solutions that drive business growth and organizational success.

Job Location: Lagos
Employment Type: Full-time (Onsite)
Reports To: General Manager & Head of Design Design Leadership & Technical Excellence

About the Role

• The Customer Engagement & Design Team Lead is a proactive problem solver who takes ownership of projects, collaborates effectively with clients and internal teams, and consistently delivers practical, buildable design solutions.
• This role involves actively managing the CRM system, ensuring consistent follow-up with clients, and overseeing design adjustments to align with client needs and brand standards.
• Candidate must be adaptable, willing to embrace the company's systems, standards, and processes, while continuously seeking opportunities to improve efficiency and client satisfaction, as this position focuses on driving sales performance and fostering a collaborative, motivated team culture.

Key Responsibilities

• Lead the conceptualization, design development, and presentation of bespoke interior solutions.
• Ensure all designs comply with company standards, manufacturing capabilities, and installation requirements
• Conduct design reviews and provide technical guidance to junior designers. Problem Solving & Innovation
• Identify project challenges early and proactively develop practical, cost-effective solutions.
• Balance aesthetics, functionality, budget, and technical feasibility in every design decision.
• Anticipate potential site, production, or installation issues and recommend appropriate design modifications before execution.
• Continuously improve design workflows and contribute ideas that enhance project delivery.
• Act as a bridge between clients and designers to ensure a smooth design process that aligns with client needs. Process
• Compliance & Continuous Improvement
• Demonstrate the flexibility to adapt to the company's design procedures, documentation standards, approval workflows, and project management systems.
• Ensure all project documentation is accurate, organized, and submitted within agreed timelines.
• Maintain consistency in design quality while adhering to company policies and best practices.
• Support the continuous improvement of internal processes through constructive feedback and collaboration.

Requirements

• Bachelor's Degree in Interior Design, Architecture, or a related field.
• Proficiency in SketchUp, AutoCAD, and rendering software (Enscape, V-Ray, Lumion, Blender, or similar).
• Experience in bespoke joinery, kitchens, wardrobes, and luxury interiors.
• Strong knowledge of joinery detailing, materials, and installation.
• Demonstrated ability to adapt quickly to established company processes, systems, and standards while maintaining a positive, solution-oriented attitude.
• Excellent presentation, communication, and client management skills.
• Ability to manage multiple projects and solve problems effectively. • Professional, accountable, and committed to delivering high-quality results.

Salary
N400,000 – N500,000 per month.

Method of Application
Interested and qualified candidates should send their CV and Application to: [email protected] using the Job Position as the subject of the email.