Wema Bank Plc is a Nigerian commercial bank that provides a wide range of financial services to individuals, small and medium-sized enterprises, and large corporate organizations, combining traditional banking with strong digital innovation. The bank offers core services such as savings and current accounts, loans, cards, and payment solutions, while also supporting businesses through financing, working capital, and tailored financial advisory. A major part of its strategy is driven by its flagship digital platform, ALAT by Wema, which enables customers to access fully digital banking services, reflecting the bank’s focus on convenience, technology, and customer-centric solutions. Overall, Wema Bank positions itself as a forward-thinking institution committed to enhancing financial access, driving digital adoption, and supporting economic growth across various customer segments.
We are recruiting to fill the position below:
Job Title: Commercial Relationship Management Officer
Location: Kano
Job Responsibilities
Sales management:
- Strong communication and interpersonal skills and the ability to build and maintain relationships
- Giving sales presentations to a range of prospective customers and engage in frequent storm
- Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met.
- To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
- Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
- Visiting clients and potential customers to evaluate needs or promote products and services
- Coordinating sales efforts with marketing programs
- Effectively convert service recovery to business opportunities and sustain client loyalty.
- This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Manages and maintains current commercial business relationships and seek new accounts through sales
Risk management:
- Ensure all documentation is valid and complete in assigned portfolio.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
- Adhering to the Bank’s policies and procedures
Financial management:
- Analyze financial statements of new customers and evaluate all loan documents.
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
- Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
Customer service:
- Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
- Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
- Deliver and always maintain customer service standards, for improved service delivery.
People management:
- Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
- Exhibit Good leadership skill.
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Role model and live the Bank’s values while adhering to all corporate HR policies
Requirements
Qualifications and skills:
Below are qualifications required to work as a Commercial, RMO:
- Ability to work well with others and lead a team.
- Professional Certification: CIBN
- Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
- Experience: Sales and Marketing
- Digitally Savvy
- Good communication skills
- Strategic thinking and ability to analyze and solve problems quickly
- A commitment to excellent customer service
- Specialized knowledge: Minimum of 3 - 8 years cognate experience
- Superb interpersonal skills.
Benefits
- Elderly Care: At Wema Bank, our robust HMO plans include a provision for elderly care, allowing you to enroll one of your parents under your health coverage.
- Parental Leave (Paternity & Maternity): Paid leave to support new parents, allowing them time to bond with their newborns.
- Competitive Pay: Attractive salary packages that reflect your skills, experience, and contributions.
- Company Events: At Wema Bank, we engage in team-building activities, networking opportunities, and celebrations that foster a strong workplace culture.
- Profit Sharing: A share in the bank’s success, ensuring you, as an employee, benefit from the company’s growth.
- Year-End Bonus (13th Month): As a Knight, there is an opportunity for you to enjoy an additional allowance as a reward for your dedication and hard work.
- Leave Allowance: Financial support when you take your well-deserved time off.
- Healthcare: We have a comprehensive medical coverage to ensure you, and your loved ones stay healthy.
Application Deadline:
29th June, 2026.
