Omenka Industries is a dynamic force in the lubricant distribution landscape, proudly serving as anauthorized distributor of TotalEnergies Lubricants. We are committed to powering industries, vehicles, and machinery with premium, high-performance lubricants that guarantee efficiency, protection, and longevity.
We are recruiting to fill the position below:
Job Title: Administrative Officer / CRM Manager
Location: Makurdi, Benue
Employment Type: Full-time
Role Summary
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The Administrative Officer / CRM Manager will be responsible for coordinating office administration, managing customer and sales data, overseeing CRM processes, supporting the sales team with reports and follow-ups, and ensuring seamless communication with customers and internal teams.
Key Responsibilities
CRM & Sales Support:
- Maintain and update the CRM database with accurate customer and transaction records.
- Track leads, customer interactions, and sales activities.
- Generate daily, weekly, and monthly performance reports.
- Support the sales team with customer follow-ups and order processing.
- Monitor customer payment status and assist with debt follow-up.
- Segment customers for engagement, promotions, and retention strategies.
Customer & Operations Coordination:
- Respond promptly to customer inquiries and complaints.
- Coordinate with warehouse and logistics for order fulfillment and delivery updates.
- Ensure excellent customer experience and service timelines.
Administrative Functions:
- Manage day-to-day office operations and documentation.
- Maintain structured physical and digital filing systems.
- Prepare reports, letters, memos, and meeting minutes.
- Coordinate schedules, meetings, and staff logistics.
- Monitor and replenish office supplies.
- Assist with staff documentation and onboarding records.
Key Performance Indicators (KPIs)
- Accuracy and completeness of CRM data
- Timeliness of reports
- Customer response time
- Efficiency in sales support
- Customer retention rate
- Administrative process efficiency.
Required Qualifications
- Bachelor’s degree in Business Administration, Management, or related field.
- 2–4 years’ experience in an administrative, operations, or CRM role.
Required Skills & Competencies:
Digital & Technical Skills:
- Proficiency in Google Workspace(Docs, Sheets, Drive, Forms, Calendar).
- Strongspreadsheet management & reporting skills(Google Sheets / Microsoft Excel).
- Professionalbusiness emailing and email management.
- Hands-on experience withCRM software(or ability to learn quickly).
- Document management and digital filing.
- Data entry with a high level of accuracy.
Analytical & Productivity Skills:
- Report generation and data analysis.
- Attention to detail and high level of accuracy.
- Time management and ability to meet deadlines.
- Problem-solving and process improvement.
Behavioural Competencies:
- High level of organisation and proactiveness.
- Ability to multitask and work in a fast-paced environment.
- Strong sense of responsibility and confidentiality.
- Team player with a results-driven mindset.
Administrative & Operational Skills:
- Office administration and workflow coordination.
- Record keeping and documentation management.
- Meeting coordination and calendar management.
- Inventory and supply monitoring.
Communication & Customer Management:
- Excellent written and verbal communication.
- Customer relationship management and complaint resolution.
- Strong interpersonal and stakeholder management skills.
What We Offer
- Competitive salary
- Performance-based incentives
- Career growth opportunities
- Structured and professional work environment.
How to Apply
Interested and qualified candidates should send their CV in PDF with job title and a well written cover letter to: [email protected] using the Job Title as the subject of the mail.
Note: Applicants must be qualified in both roles and be computer literate
Application Deadline 31st March, 2026.
