Vendor Onboarding Officer

Location: Lagos
Employment Type: Full-time (Hybrid to transition to On-site)
Reports To: Commercial & Growth Manager

Job Summary

• The Vendor Onboarding Officer will be responsible for identifying, recruiting, onboarding, and activating merchants/vendors onto the DropX Africa platform.
• The role ensures a seamless onboarding experience by managing vendor acquisition, documentation, verification, training, and post-onboarding support while maintaining high compliance and service standards.

Key Responsibilities

• Identify opportunities to improve the vendor onboarding experience and recommend process enhancements.
• Work closely with the Sales, Operations, Customer Experience, and Technology teams to ensure seamless vendor activation.
• Collect, verify, and maintain all onboarding documentation (CAC, TIN, business details, bank account information, valid identification, etc.).
• Identify, recruit, and onboard new merchants/vendors onto the DropX Africa platform.
• Maintain accurate vendor records and prepare periodic onboarding reports.
• Conduct onboarding sessions and platform demonstrations for new vendors.
• Provide first-level support to vendors during the onboarding process and resolve onboarding-related issues.
• Build and maintain strong relationships with prospective and existing vendors.
• Educate vendors on DropX Africa products, services, pricing, and operating procedures.
• Ensure vendors complete all required agreements and compliance documentation before activation.
• Coordinate vendor verification and activation in line with company policies.
• Monitor onboarding performance metrics, activation rates, and turnaround times.
• Follow up with newly onboarded vendors to encourage platform adoption and continuous engagement.

Key Performance Indicators (KPIs)

• Vendor satisfaction during onboarding.
• Vendor activation rate.
• Vendor documentation accuracy and compliance.
• 30-day vendor retention and platform adoption rate.
• Average onboarding turnaround time.
• Number of vendors onboarded monthly.

Requirements

• Proficiency in Microsoft Office Suite and Google Workspace.
• Ability to manage multiple onboarding activities simultaneously in a fast-paced environment.
• Excellent communication, negotiation, and relationship management skills.
• Strong organizational and documentation skills.
• Bachelor's Degree or HND in Business Administration, Marketing, Logistics, Economics, or a related discipline.
• Experience within logistics, e-commerce, fintech, mobility, or technology startups is an added advantage.
• 2 - 4 years' experience in Vendor Onboarding, Merchant Acquisition, Business Development, Customer Success, Sales Operations, or Account Management.

Key Competencies:

• Time management
• Attention to detail
• Integrity and professionalism.
• Relationship management
• Problem-solving and analytical thinking
• Communication and presentation skills
• Collaboration and teamwork
• Customer-centric mindset