Aku is a digital bank licensed by the CBN to offer easy payment, simple banking for everyone. Send/receive money and pay bills via USSD, app, cards. We are on a mission to help africans get paid and grow.We leverage the power of tech to drive financial inclusion - one mobile device at a time.
We are recruiting to fill the following positions below:
1.) Finance Manager
Job Location: Lagos
Employment Type: Full-time
Role Summary
- The Finance Manager is responsible for managing the organization’s day-to-day financial operations, ensuring accuracy, compliance, and effective financial control.
- The role supports budgeting, reporting, treasury management, and cash flow monitoring while maintaining proper financial records and internal controls.
- The Finance Officer works closely with internal teams and external stakeholders to ensure financial integrity and to support informed business decision-making.
Key Responsibilities
- Prepare and maintain accurate financial records, reports, and reconciliations.
- Process payments, manage accounts payable/receivable, and ensure timely settlements.
- Monitor budgets, expenses, and cash flow to support effective financial planning.
- Oversee treasury management, including cash forecasting, fund transfers, and liquidity optimization.
- Ensure compliance with financial regulations and internal control policies.
- Support monthly, quarterly, and annual financial closing processes.
- Collaborate with auditors, banks, and other stakeholders as needed.
Qualifications and Skills
Education:
Bachelor’s degree in Finance, Business Administration, Economics, Accounting, or related field.
Experience:
- 5+ years of progressive finance leadership experience, preferably in high-growth environments, fintech, banking or payment services.
- Strong knowledge of financial regulations, accounting principles, and reporting standards.
- Proficiency in accounting software and MS Excel.
- Excellent analytical, communication, and interpersonal skills.
- High level of integrity, attention to detail, and organizational skills.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the "FINANCE MANAGER" as the subject of the email.
2.) Settlement & Reconciliation Officer
Job Location: Lagos
Employment Type: Full-time
Role Summary
- The Settlement & Reconciliation Officer is responsible for ensuring the accuracy, integrity, and timely settlement of all financial transactions across Aku’s products and payment channels.
- This role plays a critical part in safeguarding revenue, preventing financial losses, and maintaining trust with partners.
- The ideal candidate is detail-oriented, analytically strong, and highly disciplined—someone who understands that operational precision directly impacts business performance and customer confidence.
Key Responsibilities
- Data Interpretation and Reporting - Ensure daily reconciliation of all transactions and provide daily/weekly/Monthly reconciliation and settlement reports.
- Provide a report on transactions that are due for settlement but not captured for settlement.
- Provide a daily/weekly report on wallet status, issues, and resolution.
- Attend to all queries from partner organizations on settlement issues and ensure they are resolved promptly.
- Ensure chargebacks and operational issues are treated within the time frame.
- Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
- Daily Reconciliation of NIP transactions with NIBBS and Bank, identifying exceptions.
- Liaising with switching companies and card schemes on Settlement issues. Resolve disparities against channels and recovery of funds Liaise with Bank Settlement Team to ensure NIP Debits are accurately passed.
- Work with Compliance to design and maintain a process for reporting fraudulent activity to the appropriate regulatory authorities.
- Coordinate with internal teams to develop risk mitigation strategies for payment processing and merchant management.
Qualifications & Skills
Education:
- Bachelor’s Degree in Accounting, Finance, Economics, Business Administration, or a related field.
Experience:
- 4 - 6 years of experience in settlement, reconciliation, or financial operations—preferably in fintech, banking, or payment services.
- Strong understanding of payment flows, transaction lifecycles, and settlement processes.
- Proficiency in Excel and experience working with large transaction datasets.
- Familiarity with accounting principles and financial controls.
- High attention to detail with strong analytical and problem-solving skills.
- Strong communication skills and ability to collaborate across cross-functional teams.
- High level of integrity and accountability.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the "SETTLEMENT & RECONCILIATION OFFICER" as the subject of the email.
3.) Technical Support Officer
Job Location: Lagos
Employment Type: Full-time
Role Summary
- The Technical Support Officer (2nd Level Support) is responsible for managing and resolving escalated technical incidents across Aku’s products and platforms.
- This role serves as the bridge between Customer Support and internal teams (Engineering, Finance, Compliance, etc.), ensuring issues are triaged, prioritized, tracked, and resolved within agreed service levels.
- The ideal candidate combines strong technical knowledge with operational discipline, taking ownership of incidents from escalation through resolution while proactively identifying system improvements that enhance reliability, performance, and customer experience.
Key Responsibilities
- Triage, prioritize, track, and route incidents reported by the Customer Support Team to appropriate internal resolver teams.
- Take full ownership of escalated tickets throughout the incident management lifecycle.
- Monitor service dashboards, logs, and reporting channels; notify relevant teams of anomalies or service disruptions.
- Engage and collaborate with Engineering, Finance, Compliance, and other teams to ensure resolution within agreed SLAs.
- Conduct proactive service monitoring to identify recurring issues and recommend continuous service improvements.
- Ensure effective front-end and back-end functionality of applications through ongoing monitoring and testing.
- Maintain accurate documentation of incidents, root causes, resolutions, and status updates for audit and reporting purposes.
- Build and maintain a comprehensive Knowledge Base (KB) with troubleshooting guides and resolution steps.
- Improve and document technical processes related to application support and incident management.
Qualifications & Skills
Education:
- Bachelor’s Degree in Computer Science or related field.
Experience:
- 4–6+ years of experience in application support, technical operations, or incident management—preferably in fintech, banking, or high-availability environments.
- Strong understanding of incident management processes and SLA-driven environments.
- Familiarity with APIs, system logs, databases, and service monitoring tools.
- Experience working cross-functionally with technical and non-technical stakeholders.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- High attention to detail, accountability, and a strong sense of ownership.
- Ability to remain calm and structured under pressure in high-impact situations.
Method of Application
Interested and Qualified candidates should send their CV to: [email protected] using the "TECHNICAL SUPPORT OFFICER" as the subject of the email.
