Zedcrest Capital is a full service capital management firm, with core interests in fixed income securities trading, asset management and proprietary investments.
We are recruiting to fill the position below:
Job Position: HR Shared Services Manager
Job Location: Lagos
Job type: Full-time
Job Summary
- The HR Shared Services Manager leads the HR Shared Services function to deliver accurate, efficient, and compliant HR operations across the organisation.
- The role ensures strong service delivery, reliable HR data, and effective management of compensation, rewards, and benefits programs, while driving process improvements, compliance, and a high-performing shared services team.
Key Responsibilities
HR Operations & Service Delivery:
- Lead end-to-end HR shared services including employee records management, contracts, confirmations, leave administration, exits, and HR documentation.
- Establish and maintain clear service standards, SLAs, and turnaround times for HR services.
- Act as escalation point for complex operational HR issues.
Compensation & Benefits:
- Provides subject-matter expertise on compensation and benefits, including job grading, salary structures, benefits administration, and cost management.
- Partners with stakeholders to manage benefits programmes, support renewals and negotiations, and ensure cost efficiency and compliance.
- Uses compensation and benefits data to support budgeting, forecasting, and people-related decision-making.
Data Management, Reporting & Insights:
- Own the accuracy, integrity, and governance of HR data across systems and trackers.
- Produce regular HR reports and dashboards to support leadership decision-making.
- Strengthen data discipline and standardisation across the HR function.
Compliance & Risk Management:
- Ensure compliance with labour laws, internal policies, and audit requirements.
- Maintain accurate employee files and statutory documentation.
- Support internal and external audits related to HR processes.
- Process Improvement & Automation
- Review, standardise, and continuously improve HR shared services processes.
- Identify opportunities for automation, digitisation, and efficiency gains.
- Partner with IT and vendors on HR systems and tools.
Stakeholder & Service Management:
- Partner with HR Business Partners, Facilities, Talent Management and Finance to ensure seamless service delivery.
- Manage employee and manager expectations on HR processes and timelines.
- Drive a strong customer-service mindset within the team.
Team Leadership & Capability Building:
- Lead, coach, and develop the HR Shared Services team.
- Set clear goals, performance measures, and accountability.
- Build depth, structure, and resilience within the team.
Professional Certification (Preferred):
- SHRM-CP / SHRM-SCP, CIPM, or equivalent.
Key Success Measures:
- Accurate, timely, and compliant HR service delivery across all shared services functions.
- Reliable HR data and reporting that informs leadership decisions.
- Effective management of compensation, rewards, and benefits programs, ensuring competitiveness and cost efficiency.
- High stakeholder satisfaction across employees, line managers, and leadership.
- Reduced operational risk, errors, and audit findings.
- Continuous improvement in HR processes, automation, and service efficiency.
- A high-performing, motivated, and capable HR Shared Services team.
Qualifications
- Bachelor’s Degree in Human Resources, Business Administration, or a related field.
- 8–10 years of HR experience, with at least 3 years in HR operations or shared services leadership, preferably within the banking/financial services industry.
- Strong experience managing HR data, reporting, and compliance in a medium to large organization, ideally within the financial services industry.
