Hephzibar Home Solutions Limited Recruitment for Sales Intern

Hephzibar Home Solutions Limited is a leading supplier of premium bedsheets, duvets and sleep solutions. We also offer Consulting solutions and other services.

Duties and Responsibilities

• Provide prompt and efficient responses to customer questions via phone, email, social media, and chat.
• Address and resolve customer complaints or concerns in a professional and timely manner.
• Maintain a high level of company product knowledge to effectively answer customer queries.
• Identify opportunities to upsell or cross - sell products and services to customers.
• Collaborate with other team members and departments to ensure customer satisfaction.
• Keep accurate records of customer interactions and transactions in the CRM system.
• Follow company policies and procedures when handling customer requests and issues.
• Continuously strive to improve customer service skills and knowledge through training programs.

Qualifications and Requirements

• High School Diploma or equivalent work experience.
• No experience in customer service or a related field.
• Excellent verbal and written communication skills, plus active listening skills.
• No experience with a helpdesk, CRM software, and other customer service tools, but come ready to learn.
• Ability to multitask and prioritize tasks effectively in a fast - paced environment.
• Strong problem - solving and decision - making abilities.
• A positive and empathetic attitude toward customers is KEY.
• Availability to work flexible shifts, including evenings, weekends, and holidays.
• Additional certifications in customer service or related fields are a plus.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the mail.

Note: Candidates with First Degree (BSc / BA / B.Eng / B.Pharm, OND / HND) - Master Degree (MA / MSc / MBBS) etc can apply.