Strait Sahara Microfinance Bank is a fast-paced start-up Microfinance Bank, led by a group of talented, passionate, and skilled individuals who take the mission to re-invent banking using innovation and technology to provide high-quality service seriously. The goal is to empower generations by providing our customers with specific products and services to help them increase their net worth.
We are recruiting to fill the position below:
Job Title: Head, Operations & Administration
Location: Ikoyi, Lagos
Employment Type: Full-time
Role Summary
- Jejebank is seeking a highly structured and execution-focused Head, Operations & Administration to build and scale a world-class operational backbone for its digital bankingplatform.
- The role will oversee end-to-end banking operations, service delivery, transaction processing,reconciliations, vendor administration, and corporate services, ensuring operational efficiency,
- regulatory compliance, and exceptional customer experience.
- As a founding operations leader, you will design processes, controls, and service frameworks tosupport rapid growth while maintaining banking-grade governance.
Key Responsibilities
Banking Operations Management:
- Oversee daily digital banking operations (accounts, transfers, wallets, cards).
- Supervise transaction processing, settlement, and exception handling.
- Ensure SLA adherence across all operational touchpoints.
- Drive straight-through processing and automation.
Customer Operations & Service Delivery:
- Oversee back-office support for customer lifecycle events.
- Manage dispute resolution, chargebacks, and investigations.
- Drive service turnaround time and experience excellence.
- Establish escalation and incident management frameworks.
Administration & Corporate Services:
- Lead facilities, office infrastructure, and asset management.
- Oversee travel, logistics, and workplace services.
- Ensure secure, efficient, and productive work environments.
- Manage corporate insurance and asset registers.
Risk, Compliance & Regulatory Alignment:
- Ensure adherence to CBN regulations and operational policies.
- Implement operational risk and control frameworks.
- Support internal and external audits.
- Maintain documentation for regulatory reviews.
Vendor & Partner Management:
- Manage operational vendors (switches, card processors, aggregators).
- Oversee contract performance and SLA compliance.
- Drive cost optimization and service quality.
- Support procurement governance and onboarding.
Settlement, Reconciliation & Controls:
- Lead interbank settlements and partner settlements.
- Oversee transaction reconciliation across channels and platforms.
- Investigate and resolve breaks, duplicates, and failed postings.
- Strengthen maker-checker and financial control frameworks.
Process Design & Optimization:
- Design scalable operational workflows for a digital bank.
- Document SOPs, SLAs, and operational playbooks.
- Identify automation opportunities and eliminate manual dependencies.
- Partner with Product & Technology on process digitization.
Success Metrics (KPIs)
- Transaction success & processing rates
- Reconciliation break volumes & resolution TAT
- SLA adherence across services
- Customer dispute resolution time
- Audit findings & control ratings.
- Settlement accuracy & timeliness
- Operational cost-to-income ratio
Qualifications & Experience
Education:
- Bachelor’s Degree in Banking, Finance, Business Administration, or related field.
- MBA or postgraduate degree is an advantage.
- Professional certifications (ACIB, MCIB, PMP, Six Sigma, COBIT) are a plus.
Experience:
- 12–18+ years in Banking Operations or Financial Services.
- 5–7 years in senior operations leadership roles.
- Experience in Digital Banking, Fintech, or Payment Operations required.
- Proven track record managing settlements, reconciliations, and controls.
Core Competencies:
- Digital Banking Operations
- Settlement & Reconciliation Management
- Process Automation & Optimization
- Regulatory Compliance
- Administration & Facilities Management
- Data & Reporting Governance.
- Operational Risk & Controls
- Vendor & Partner Management
- Service Delivery Excellence
What Makes This Role Critical:
- Builds the operational engine of a digital bank.
- Enables seamless customer experiences.
- Balances startup speed with banking discipline.
- Ensures trust, accuracy, and regulatory confidence.
- Drives automation at scale.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 15th March, 2026.
