Fulfilment Officer (Female) Job

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

Job Locations: Yaba and Victoria Island, Lagos
Employment Type: Full-time
Industry: E-commerce

Job Summary

• The Fulfilment Officer is responsible for processing, packing, and dispatching customer orders accurately and on time.
• This role requires strong attention to detail, organizational skills, and effective coordination with logistics and customer service teams to ensure a seamless customer experience.

Key Responsibilities

• Process and verify daily customer orders from the system
• Pick, pack, and prepare products for shipment according to company standards
• Ensure accuracy of order items, quantities, and packaging
• Perform neat and presentable gift wrapping where required
• Coordinate with logistics partners and riders for timely delivery
• Respond to customer inquiries via WhatsApp in a timely and professional manner
• Monitor stock levels and report low inventory
• Maintain a clean, safe, and organized fulfilment area
• Track and update order status in the system
• Handle returns and exchanges in line with company policy
• Support customer service in resolving order-related issues
• Prepare daily and weekly fulfilment reports

Requirements

• Previous experience in fulfilment, warehousing, logistics, or e-commerce operations is an advantage
• Strong organizational and time management skills
• High attention to detail and ability to work under pressure
• Basic computer skills (MS Excel, Google Sheets, or inventory systems)
• Good communication and teamwork skills

Key Competencies:

• Accuracy and attention to detail
• Problem-solving and decision-making skills
• Ability to multitask in a fast-paced environment
• Customer-focused mindset.

Salary
?150,000 – ?200,000 / Month.

Method of A[pplication
Interested and qualified candidates should send their CV to: [email protected] using "F.O-15" as the subject of the email.