Customer Experience (CX) Intern (Remote)

We are recruiting to fill the position below:

Job Title: Customer Experience (CX) Intern

Location: Nigeria
Employment Type: Internship

What You Will Support

• You will support the heart of our community. You will help grow and nurture our WhatsApp Community and ensure every member feels seen, heard, and valued.

Key Responsibilities

• Support retention campaigns
• Support bi-weekly fireside chats
• Respond to member messages with warmth and care
• Capture member testimonials and success stories
• Track community engagement and feedback
• Support growth and nurturing of WhatsApp Community
• Welcome new members individually

What You Bring

• Comfortable hosting conversations and moderating discussions
• Strong communication and relationship-building skills
• Self-directed, proactive, and organized
• Warm, approachable, and empathetic personality
• Experience with WhatsApp or Telegram communities is a plus
• Passion for women's health and community building

You might be a good fit if:

• You are proactive and do not wait for instructions
• You want to make a real impact
• You believe African women deserve better healthcare
• You love building community and connecting with people
• You are creative and enjoy creating content

This role is perfect for:

• Final-year students looking for practical experience
• Career changers passionate about women's health and digital marketing.
• Recent graduates in Marketing, Communications, or related fields

What You Will Gain

• References and recommendations
• Hands-on experience with real ownership
• Potential for full-time role upon successful completion
• Skills in community management, content creation, and brand strategy
• Portfolio of measurable results
• Network in the women's health and FemTech space

How to Apply
Interested and qualified candidates should send their applications to: [email protected] using "[[Role Name] Intern – [Your Name]" as the subject of the email.

Application Requirements

• CV or LinkedIn profile
• Brief answers (2-3 paragraphs) to:
  • Why does VivaFemini's mission resonate with you?
  • Share one example of a project you have worked on.
  • Which role are you applying for and why?

Optional but helpful:

• Examples of communities you have managed.
• Portfolio or links to content you have created

Note: We are looking for women who are passionate about women's health and eager to build their skills in a fast-paced startup environment.