Job Overview

  • Job Title Customer Service Representative
  • Hiring Organization Binance
  • Company Website https://www.binance.com/en
  • Remote Locations Worldwide
  • Job Type  Remote, Full-Time

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Arabic & English, applicants need to speak both languages. However, this role will also cater for cross-support across other language lines.

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

Job Responsibilities

  • Handle high volume live chat and other online tools
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately document customer requests
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Go the extra mile to engage customers

Job Requirements

  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
  • College degree or above
  • Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role
  • Previous experience with cross-functional support will be advantageous
  • High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
  • Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
  • Passionate for the customer service industry and can accept to work under different work shifts
  • Positive about the crypto industry

Employee Benefits

 Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

  • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
  • Tackle fast-paced, challenging and unique projects
  • Work in a truly global organization, with international teams and a flat organizational structure
  • Competitive salary and benefits
  • Balance life and work with flexible working hours and casual work attire

Learn more about how Binancians embody the organization’s 

core values

, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

How To Apply

Click “Apply” below to fill in the application form!

More Information

  • Remote Job Location Anywhere
  • Salary Offer Competitive salary
  • Experience Level Junior Level
  • Education Level Bachelor's Degree
  • Working Hours to be arranged (full time based )
  • Job Application Via Custom Application Page