Job Overview

  • Job Title Customer Happiness Manager
  • Hiring Organization Reedsy
  • Company Website
  • Remote Locations Worldwide
  • Job Type  Remote, Full-Time

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

Job Responsibilities

  • Offering support to Reedsy users;
  • Reviewing projects submitted on the platform;
  • Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy’s features to them;
  • Maintaining and update our FAQ based on user feedback and questions;
  • Suggesting product features based on user feedback; and
  • Contributing to maintaining a high NPS (currently at 86!).

Job Requirements

Person Specification

  • Customer support experience (Intercom, Crisp, Zendesk, etc.)
  • Experience automating support processes
  • Great understanding of on-boarding and conversion rate optimization (CRO) techniques
  • Entrepreneurial minded
  • Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
  • Native-level English speaker

Bonus Points

  • Previous experience working for a marketplace and/or in a creative industry
  • Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
  • A good dose of ambition, a willingness to learn, and a great sense of humor

Employee Benefits

  • Work from home;
  • Paid paternal and maternal leave;
  • Reedski, our annual ski trip.

Salary range:

$25k $45k

How To Apply

Click “Apply” below to fill in the application form!

More Information

  • Remote Job Location Anywhere
  • Salary Offer to be discussed
  • Experience Level Junior Level, Mid Level, Senior Level
  • Education Level Non Specific
  • Working Hours to be arranged (full time based )
  • Job Application Via Custom Application Page