We are seeking a dedicated and highly skilled Customer Success Manager to serve as a primary contact and liaison for customers enrolled in our e-commerce coaching programs. The customer success manager will keep track of client progress from onboarding to offboarding, drive adoption of Skup’s processes and technology, and coordinate with coaches to achieve the client’s goals with the ultimate aim of ensuring customer satisfaction, retention, and growth.
The ideal candidate will possess exceptional attention to detail, the ability to establish rapport with clients rapidly, high levels of empathy and patience, outstanding communication and writing skills, and a proven ability to build and nurture client relationships. Must possess the ability to think outside of the box and act proactively to find solutions to unique problems.
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