PackaGo Available Job Opportunity – Apply Now!



  2022-08-09
  Nigeria

PackaGo is a delivery service app that connects Pilots to individuals/businesses who want to send nearly anything within Lagos. PackaGo works with businesses across virtually every industry to provide a faster, cheaper, and more scalable solution for same-day deliveries. PackaGo reaches 60% of Lagos. Households – the local same-day delivery footprint in Lagos. We are recruiting to fill the position below:

Job Title: Customer Support Specialist
Location: Lekki, Lagos
Employment Type: Full-time

Job Summary:

  • We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills and operates with a customer-first mentality.
  • In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users.
  • This team operates 12 hours/6 days per week.
  • Customer Support Specialists work a 6-day workweek schedule that may include nontraditional hours such as evenings, weekends, and holidays.

Responsibilities:
What You’ll Be Doing:

  • Provide phone, email, and text-based support to PackaGo customers, partners, users, and other community members
  • Address all customer concerns politely, using active listening skills to understand and confirm the information
  • Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
  • Proactively monitor in-progress deliveries and take corrective action when necessary
  • Manage non-standard delivery situations with professionalism, empathy, and urgency
  • Effectively use Zendesk and other internal tools to accurate log interactions and solve issues
  • Collaborate with team members from various PackaGo departments to ensure the seamless delivery experience

Requirements:
What You Bring:

  • Candidates should possess a B.Sc Degree with a minimum of 1 year experience.
  • A combination of sales, or customer service experience, optimally with a technology or logistics company
  • Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
  • Able to quickly and efficiently problem solve and troubleshoot
  • Comfortable with a fast-paced environment and changing requirements
  • Proactive and able to comfortably navigate through uncertainty and ambiguity
  • Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
  • Prior CRM experience.

To Apply:
Interested and qualified candidates should send their up-to-date CV / Resume to: [email protected] using the Job Title as the subject of the mail.

Application Deadline: 16th August, 2022.



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