Operation Manager Job at Precious Palm Royal Hotel Jobs in Nigeria

  Benin city, Nigeria

Precious Palm Royal Hotel - Design and comfort are perfectly combined here, because we care about your well-being - all the materials used for room decoration are environment friendly, and your individual climate control can be adjusted accurately by degree.

We are recruiting to fill the position below:

Job Position: Operation Manager

Job  Location: Benin City, Edo
Employment Type: Full-time

Job Duties

  • Oversees all operations for a hotel, ensuring that everything is up to par and all guests' needs are met.
  • Ensure that each department delivers a consistently high standard of guest service.
  • Achieve business objectives and maximize the profitability of all outlets.
  • Maintain effective cost controls in all areas.
  • Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
  • Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
  • Ensure consistent implementation and review of SOPs throughout all Departments.
  • Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel
  • Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
  • Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
  • Work alongside all HODs to ensure the smooth running of the day-to-day operations.
  • Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
  • Deputize for the General Manager in his absence and at various meetings & events.
  • Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Qualifications / Requirements

  • HND / BSc in Hospitality Management, Business Management or any related course
  • 2 - 3 years of experience in a similar role, working in a Hospitality Environment
  • Great Interpersonal and relationship skill
  • Guest- Focused
  • Functional and technical skills
  • Excellent communication and leadership skills
  • Preferably Male for gender balance
  • Problem-solving ability
  • Organized and excellent in time management
  • Strong financial acumen
  • Age: 35- 45years.

Method of Application
Interested and qualified candidates should send their CV to: nhrecruiters@gmail.com using the Job Position as the subject of the mail

Click link to Apply

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