Mwanga Current Job Opportunity – Apply Now!
Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis. We are recruiting to fill the position below:
Job Title: Tele-collection Officer
Employment Type: Full-time
- Manages recovery of overdue loan
- Contacting customers daily/weekly and informing them of their overdue loans
- Following up with customers daily/weekly on previous payment redemption date.
- Advising customers onthe best payment options and negotiating suitable payment plans.
- Thoroughly understands assigned portfolio and product
- Responding to customer queriesand escalating accordingly
- Maintaining accurate, up-to-date customer account information
- Reporting accurate customers feedback daily/weekly.
- Minimum Qualification: OND / HND / B.Sc with 0 – 1 year work experience.
- Previous experience intele-collectionsorCustomer Servicewill be an added advantage
- Strong Written, Communication and Negotiation Skills.
- Strong command of English Language and at least, one other local or international language
- Agile, Teachable and willing to learn
- Ability to collaborate with a team in a fast-paced environment.
- Attention to detail and strongListening skills.
- Persuasive, sales/marketingand analyticalskills will bean added advantage.
N40,000 – N70,000 monthly.
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
30th September, 2022.