Mwanga Current Job Opportunity – Apply Now!



  2022-09-05
  Lagos

Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis. We are recruiting to fill the position below:

Job Title: Tele-collection Officer
Location: Lagos
Employment Type: Full-time

Responsibilities

  • Manages recovery of overdue loan
  • Contacting customers daily/weekly and informing them of their overdue loans
  • Following up with customers daily/weekly on previous payment redemption date.
  • Advising customers onthe best payment options and negotiating suitable payment plans.
  • Thoroughly understands assigned portfolio and product
  • Responding to customer queriesand escalating accordingly
  • Maintaining accurate, up-to-date customer account information
  • Reporting accurate customers feedback daily/weekly.

Job Requirements:

  • Minimum Qualification: OND / HND / B.Sc with 0 – 1 year work experience.
  • Previous experience intele-collectionsorCustomer Servicewill be an added advantage
  • Strong Written, Communication and Negotiation Skills.
  • Strong command of English Language and at least, one other local or international language
  • Agile, Teachable and willing to learn
  • Ability to collaborate with a team in a fast-paced environment.
  • Attention to detail and strongListening skills.
  • Persuasive, sales/marketingand analyticalskills will bean added advantage.

Salary
N40,000 – N70,000 monthly.

To Apply:
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Application Deadline:
30th September, 2022.



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