Job Openings at Reliance Health Jobs in Nigeria

  Lagos, Nigeria

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the following positions below:

1.) Reliance Care Officer

Job Location: Lagos (Remote)
Employment Type: Full-time
Department: Customer Success


  • We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

Key Responsibilities

  • Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
  • Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
  • Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
  • Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
  • Convince inbound prospects to buy our health insurance products or use any of our services.

Skills Required:

  • HND / B.Sc Degree
  • You have at least 1-year of experience within a Customer Service or Customer Success role (added advantage if its a bank) or ideally within the Healthcare industry (HMO)
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • Basic proficiency in the use of Microsoft Office tools.
  • Willingness to work on a shift basis and on weekends.
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are highly goal driven and work well in fast-paced environments
  • Must have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc).

Click here to apply online

2.) Underwriting Team Lead

Job Location: Lagos
Employment Type: Full-time


  • As a the team lead for underwriting at Reliance Health, you will play a pivotal role in assessing risk, determining pricing for incoming clients, and driving the success of our B2B and B2C health insurance products in multiple emerging markets.
  • This leadership position requires a strategic mindset, a focus on maintaining ideal medical expense ratios, and implementing plans to enhance the profitability of underperforming accounts.
  • You will collaborate closely with cross-functional teams, including data scientists, sales, customer success, and clinical leadership, to ensure sustained revenue growth, high retention rates, and overall profitability.


  • Assess risk and determine pricing for B2B and B2C health insurance products. 
  • Implement logical rules-based underwriting processes in alignment with industry best practices. 
  • Work closely with cross-functional teams, including sales, customer success, and clinical leadership. 
  • Prioritize tasks effectively across multiple conflicting targets, ensuring business objectives are met. 
  • Drive and maintain ideal medical expense ratios, ensuring profitability goals are met. 
  • Develop and execute strategic plans to improve profitability of underperforming accounts. 
  • Collaborate with data scientists to integrate predictive data science models into underwriting processes. 
  • Foster a collaborative and team-oriented environment, promoting effective communication and cooperation. 


  • 3-5 years of experience in the health insurance field, with a strong understanding of underwriting processes. 
  • Demonstrated leadership skills and ability to drive cross-functional collaboration. 
  • Proven track record of maintaining ideal medical expense ratios and improving account profitability. 
  • Excellent stakeholder management and interpersonal skills. 
  • Strong data literacy and data-driven decision-making skills. 
  • Familiarity with working alongside predictive data science models. 
  • Self-driven and autonomous, with a bias towards action. 
  • Intellectual curiosity and a proactive approach to problem-solving. 

Click here to apply online

3.) Talent Acquisition Officer

Job Location: Lagos
Employment Type: Full-time

Job Description

  • As a Talent Acquisition Officer, you will play a crucial role in attracting, identifying, and hiring top-tier talent to meet the organization's staffing needs. You will be involved in the end-to-end recruitment process, collaborating with hiring managers and HR teams to ensure a smooth and efficient hiring experience.
  • Partner with hiring managers to understand their specific hiring needs and preferences.
  • Work with ATS (Applicant Tracking System) to assess candidate information, including resumes and contact details.
  • Continuously evaluate and improve recruitment processes to increase efficiency and effectiveness.
  • Enhance the organization's employer brand by promoting a positive candidate experience and effectively communicating the company's values and culture.
  • Implement standardized protocols for candidate communication, feedback, and offer negotiation.
  • Ensure a smooth transition from the recruitment phase to the onboarding process for new hires.
  • Leverage data analytics to track and measure the effectiveness of recruitment efforts, identify areas for improvement and optimize strategies for maximum impact.
  • Conduct thorough candidate assessments, ranging from virtual interviews, resume reviews, phone screenings, and evaluate candidates' skills, experience, and cultural fit with the organization.


  • 1+ years of experience in talent acquisition, in a high-growth talent acquisition organization.
  • Strong knowledge of recruitment strategies, sourcing techniques, and talent acquisition best practices
  • Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
  • Collaboration skills, coupled with the ability to build and motivate high-performing teams.


  • Work alongside & learn from best-in-class talent
  • Join a market leader within the Insurance space
  • Free office lunch
  • Fantastic work culture
  • Attractive Salary & benefits
  • Unlimited leave days
  • Work and learn from some of the best in the industry
  • Great work-life balance.

Click here to apply online

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