Group Head of Operations at Human Capital Partners (HCP)


Human Capital Partners is a professional services firm that specializes in the provision of management consulting services covering the entire human resource management value chain.

We are recruiting to fill the position below:

Job Title: Group Head of Operations

Location: Lagos
Employment Type: Full-time

Job Summary
The Group Head, Operations reports to the Managing Director / Chief Executive Officer. The role will be responsible for:

  • Providing overall leadership and supervision for the entire operations of the organisation; reporting to the Chief Executive Officer.
  • Overseeing the organisation’s operations function relating to Central Operations, Regional Operations, Treasury Operations and Electronic Banking Operations (Mobile/Internet & USSD).

Job Responsibilities

  • Design, develop and keep updated the organisation’s operations manual and ensure compliance to all operational guidelines, processes and procedures.
  • Manage the organisation’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action.
  • Responsible for business processes to improve customer service, cost effectiveness and controls.
  • Ensure compliance with Regulatory requirements relating to Banking Operations (Account Opening documentation as it relates to the 3-tier KYC/Limit implementation per account type etc)
  • Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service.
  • Responsible for Treasury Operations in terms booking and liquidation of investments (Treasury Bills, Bonds and Interbank placements and takens) as consummanted by Treasury.
  • Responsible for regulatory returns like remittances to CBN.
  • Manage the Banking Operations Department (staff and budget)
  • Participate in the development of the organisation’s corporate strategy.
  • Plan, organize, direct, control and evaluate the deliveries of Regional Operations Officers.
  • Ensure that the institution’s policies and procedures are followed according to established guidelines and make recommendations for improvement.
  • Ensure that CBN and other regulatory guidelines are strictly adhered to as it relates to all operations activities.
  • Create an environment in which information is effectively shared among the regions and issues are promptly resolved.
  • Build customer intimacy and drive speed and quality through an empowered Divisional Structure.
  • Co-ordinate activities that ensure current operations, practices and processes are in alignment with world standard and the best practice.
  • Define performance goals for the entire team and ensure adequate monitoring/evaluation of achievement of set goals and objectives.
  • Constantly innovate ideas and follow through with implementation inorder to position the organisation ahead of competition in transaction processing and service delivery.
  • Continuous review of existing processes and procedures to ensure timely updates and fine tuning to drive service improvements.
  • Ensure right staffing in Regions/Head office operations and regularly re-appraise the manning levels to balance workload and cost.

Job Requirements

  • A First Degree in Accounting, Banking and Finance or a related discipline. Post graduate Degree or MBA is required.
  • A minimum of eight (8) years’ experience in banking operations. At least three (3) years’ in a senior role in operations management in banking and financial services sector.
  • Professional qualification – ICAN, ACCA, CIBN, ACA, MBA.
  • Proficient in Microsoft Office tools.
  • Must be emotionally intelligent, innovative and result driven.
  • Excellent negotiation skills.
  • Excellent leadership and interpersonal skills.
  • Excellent communication skills of written and verbal English.


Application Closing Date
18th August, 2022.


Method of Application
Interested and qualified candidates should forward their CV to: using the Job Title as the subject of the email.


This job originally appeared elsewhere

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