Customer Success Associate (Eastern Region) Job

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Position: Customer Success Associate (Eastern Region)

Job Location: Nigeria
Job type: Full-time
Category: Customer Success

Description

• We are seeking a Customer Success Associateto join our team in the Eastern Nigeria.
• You will be part of the frontline team responsible for delivering high-quality support and ensuring customers have a seamless experience across all channels.
• The role involves managing customer interactions, analyzing feedback, and supporting initiatives that improve satisfaction and retention. It is ideal for someone detail-oriented, customer-focused, and eager to grow within customer success.

Responsibilities
As a Customer Success Associate, you will do the following:

• Assist in managing customer relationships using CRM systems, ensuring accurate records of interactions and preferences, while tracking engagement, monitoring satisfaction, and identifying retention opportunities.
• Collect and analyze customer feedback through surveys, interviews, and other channels, summarizing trends and insights to support decision-making and enhance retention strategies.
• Support customer communication by drafting emails, letters, and other correspondence for inquiries, concerns, or follow-ups, and assist in creating targeted campaigns to drive engagement and loyalty.
• Apply basic selling and negotiation skills when engaging with corporate clients, addressing their needs, negotiating renewals, and supporting upsell opportunities.
• Contribute to the development and implementation of customer retention strategies, collaborating with cross-functional teams to reduce churn and improve customer lifetime value.

Requirements

• Candidates should possess a minimum of a Bachelor’s Degree.
• 1–2 years of experience in customer success, account management, or a client-facing role.
• Familiarity with CRM tools and basic data analysis.
• Strong written and verbal communication skills.
• Ability to build rapport, manage multiple customer interactions, and resolve concerns.
• Negotiation and problem-solving skills with a customer-first mindset.
• Based in the Eastern parts of Nigeria, with flexibility to work in a hybrid setup.