Customer Service Representative Job at Fadac Resources and Services Limited Jobs in Nigeria

Job Position: Customer Service Representative

Job Location: Ikeja, Lagos

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries and complaints
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Process orders, forms, applications and requests
• Prepare and distribute customer activity reports
• Maintain customer databases
• Follow up on customer request
• Provide feedback on the efficiency of the customer service process

Requirements

• Minimum of OND in Mass Communication or any related field
• 3 - 5 years of proven work experience as a Customer service representative
• Must be a female applicant (for gender balance)
• Interpersonal skills
• Problem analysis and problem-solving
• Candidates must reside within Victoria Island and its environs.
• Attention to details and accuracy.
• Communication skills - verbal and written
• Listening skills