Customer Service Executive at Clenn and Peak Co.



  2021-09-14
  Port harcourt

Clenn and Peak Co. , a Human Resource Management / Recruitment Company, is recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

  • We are looking for a qualified customer service executive who will offer excellent customer service and after-sales support. Your main responsibility is to ensure that customers are satisfied.

Your duties will also include:

  • Managing large amount of incoming calls and customer inquiries.
  • Resolving customer complaints brought to your attention.
  • Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Meet personal/customer service team sales targets and call handling quotas
  • Conduct quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Generate sales leads

Job Requirements

  • A Bachelor’s Degree in Administration or related field.
  • A minimum of 3 years’ experience.
  • Excellent interpersonal, written and oral communication skills.
  • Knowledge of CRM systems.
  • Excellent knowledge of Ms packages and Google workspace.
  • Knowledge of mediation and conflict resolution techniques is preferable.
  • Strong phone contact handling and active listening skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Salary
N60,000 monthly.

Deadline: 30th September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: thecareerdrill@gmail.com using the Job Title as the subject of the email.

Adblock test



This job originally appeared elsewhere


Share this job with your friends!
Facebook Twitter LinkedIn

Subscribe

We promise not to spam you : ).



  • Email this to a friend
  • Share with a friend
          Facebook Twitter LinkedIn
  • Report this Job
  • Save this Job


OTHER JOBS IN PORT HARCOURT

Head, Market Risk in a Bank


Graduate Engineer at Padua Petroleum Nigeria Limited


Digital Marketer at Padoserve Limited


Area Manager at Eat ‘N’ Go Limited


Team Lead, Consumer Lending at Rosabon Financial Services Limited