Customer Service Executive at Archware Technologies International Limited



  2022-08-20
  Nigeria

Archware Tech Group is a result-driven tech company in Lagos ,Nigeria, established to provide technological innovations that help improve the quality of work and lives of people across several business sectors. We are a team of creative thinkers that render excellent services that add value to you and your business. Our agile approach to problem-solving and strategic planning helps you build a better structure and achieve better results in your business.We provide technology-based innovative solutions ecosystems that automates, empowers and enables the growth of business across Africa.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Maryland, Lagos
Employment Type: Full-time

Summary of Role Objective

  • We are looking for a Customer-oriented Service Executive who will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal / customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Additional Responsibilities:

  • Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Qualifications
Minimum Educated level:

  • Second class lower (2:2) University Degree or the equivalent in Administration or related field

Person Specification:

  • Maximum of two (2) years relevant experience
  • Age Limit: 30 years
  • Tenacious and persistent
  • Flexible and adaptable
  • Personable and able to persuade and influence others
  • Innovative and Pragmatic
  • Smart and trainable
  • Confident and courteous
  • Ability to maintain a professional appearance and provide a positive company image to the public on the job
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Core Competencies:

  • Strong verbal and written communication skills
  • Problem solving skills
  • Strong presentation skills
  • Strong interpersonal skills
  • Numerical skills
  • Strong logical reasoning
  • Attention to details
  • Organisational skills
  • Knowledge of product.

Application Closing Date
26th August, 2022.

How to Apply
Interested and qualified candidates should send their CV to: njoku_joe@yahoo.com using the Job Title as the subject of the mail.



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